Returns
Items purchased at Dry Creek Music are eligible for a two-day (48 hour) trial period.
During cold weather, the trial period for shipped items may be extended 24 hours to allow the instrument to warm up.
Returned items must be in original, brand new condition and must have no signs of wear or use. This includes (but is not limited to) buckle rash, pick scratches, scuffs, dings or scrapes.
How to Return Something
Call, text, or email to let me know you'd like to start a return.
Return shipments must be insured for the full purchase price and must use the same service that was used for outbound shipping (typically UPS Ground).
Upon receipt and inspection, I'll refund the original purchase amount less my initial shipping costs.
My outbound shipping cost vary depending on your location and the item's value, but it's typically between $80 and $100.
Restocking Fees
Your first return is processed without any additional fees.
Subsequent returns are subject to a 2.9% processing fee to offset non-refundable payment processing costs.
Exceptions
The following are not eligible for refunds or returns:
- Purchases involving a trade
- Custom orders
- International sales